J.Crew Credit Card Login, Bill Payment and Customer Support Information

J.Crew Credit Card Image

J.Crew credit card is a store card issued by Comenity Bank. This card can be used only at J.Crew stores and is not part of payment network (VISA/MasterCard/Discover). On this page, you will find step by step information about logging into your J.Crew account, bill payment options and contacting customer support. We have also mentioned features offered by card including fee structure and rewards.

J.Crew login stepsJ.Crew Credit Card Login

Follow the steps given below to login into your credit card account:

Step 1: Navigate to the credit card login page (link opens in a new window).

J.Crew Credit Card Login
Step 2: Enter your ‘User Name‘ and ‘Password’ in the space provided.
Step 3: Next, click on “Sign In” button.

Following the above steps, you will be able to successfully login into your credit card account.

J.Crew bill paymentBill Payment/ Make Payment Options

Option 1: One can make the payment simply logging into the credit card account. Refer the login guide above.

Option 2: Mail your payment to the address given below. Make sure you include the payment stub along.

Comenity Bank
PO Box 65978
San Antonio, TX 78265-9728

J.Crew customer support

Customer Support

Phone Number1-888-428-8810, 1-800-695-1788
Monday – Saturday (8am – 9pm ET)
Closed Sundays
  • Comenity Bank
    PO Box 182273
    Columbus, Ohio 43218
  • Comenity Capital Bank
    PO Box 183003
    Columbus, Ohio 43218

J.Crew credit card infoCredit Card Summary

Card TypeStore Card
Issued byComenity Bank
Credit Score NeededJ.Crew credit card - credit score Average
APRVariable – based on creditworthiness.
Foreign Transaction FeesN/A
Annual Fees$0
Card SecurityChip & Signature
Login Linkhttps://d.comenity.net/jcrew/
Username/Password Recoveryhttps://d.comenity.net/jcrew/pub/signin/ForgotUsernamePassword.xhtml
Card Activation/Enrollhttps://d.comenity.net/jcrew/pub/register/Register.xhtml
New Applicationhttps://d.comenity.net/jcrew/pub/apply/ApplyIntro.xhtml

Credit Card Features

  • No Annual Fee, EMV, Mobile Pay Ready


  • 15% off your first purchase, $25 rewards card for every $500 you spend, Free standard alterations on in-store purchases.

Web Links

Social Media

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Article Updated on 15/11/2017